Background

Under the direction and close supervision of the Resident Representative, the ICT Assistant offers administrative and ICT support services to the teams working on operations and development projects. Additionally, the ICT Assistant offers daily technical assistance to users of technology infrastructure and information management tools. The ICT Assistant encourages a customer-focused approach to service.

To solve complicated ICT-related problems, the ICT Assistant closely collaborates with the Front Office, Senior Management, Program, and Operations teams in the Country Office, as well as UNDP HQ personnel. When necessary, he or she offers assistance to other UN agencies.

Summary of key functions

The role involves implementing ICT management systems and strategies, ensuring the effective functioning of the CO hardware and software packages, providing troubleshooting support, supporting network administration, providing administrative support, and facilitating knowledge building and sharing. The role also involves ensuring compliance with corporate information management and technology standards, supporting the UNDP’s implementation of ERP (Quantum), conducting research and evaluating new technologies, and participating in office automation projects.

The role also involves facilitating knowledge building and sharing in the CO, maintaining the website, preparing presentations, and participating in training for CO staff on ICT issues. Administrative support includes supporting phone and fax systems, managing office mobile subscriptions, maintaining an up-to-date inventory of software and hardware, and clearing IT equipment from Bahrain Customs.

The role also provides services to entities in the UN House, including basic ICT support, security needs coordination with UNDSS, and maintenance related works in the UN House building. The role also involves coordinating with the Ministry of Works on maintenance related works and following up on the status of the second building renovation plan.

Required Skills and Experience

Education:

• It is necessary to have a secondary education.
• Although it is not necessary, a university degree in computer science, information technology, information management, telecommunications, or a related discipline will be taken into consideration.
• ITIL, MCP, and/or hardware/software management/application certifications are advantageous.

Experience:

• Work experience in network administration, web design, technical support for hardware/software or cloud ERP environments, working with telecommunications facilities, and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions must be at least five years (with a high school diploma) or two years (with a bachelor’s degree).

Required Skills and Competencies:

• Expertise in offering fundamental IT support services.
• Demonstrated proficiency with corporate ICT security and virus prevention systems, ERP, Microsoft Windows, Microsoft Office, and PC/LAN operating systems;
• Experience working in a customer service department, like a Help Desk or User Support Unit.

Desired Additional Skills and Competencies:

• It is preferred to have excellent knowledge of SharePoint management.
• It is preferred if you have experience with user-centered designs, user research, and user testing.
• Proven capacity to contribute to the development, elaboration, and deployment of new systems as well as the re-engineering of business processes.

Required Language(s) (at working level):

• Fluency in English and Arabic is required.

Other Requirements:

• Bahraini national and non-Bahrainis with valid work permit may apply.