Duties and Responsibilities

Coordinate with the Quality Assurance Manager (QAM), achieving results such as:

• Provision of solutions for the upgrade and implementation of a system conducive to the harmonized, streamlined, and simplified development and documentation of the CDI QMS, including:
  • Procedures, Instructions and Forms;
  • Definitions for essential functions and processes;
  • Improvements to the administration and management of processes, if any;
  • Criteria for the prioritization of tasks related to the processing of new and modified QMS documents; and
  • Useful revisions/additions to the Quality Management Manual, if any.
• Tracking of the project’s progress and escalation of urgent/important quality matters that arise in the course of activities to the QAM, as required.

Support CDI Bureau Process Owners in the review, documentation and improvement of CDI processes, achieving results such as:

• With the active participation of CDI Bureau Process Owners, amend existing documentation and develop new documents, as requested by the QAM, for the enhancement of the current CDI QMS and integration of new Sections and activities:
• Review existing QMS-related definitions for essential functions and processes and establish new ones where they are not yet defined or documented;
• Review applicable reference documentation and support their integration into the QMS, as may be required for CDI Sections or activities not yet integrated into its QMS;
• Revise/update the existing Quality Management Manual, Quality Management System Procedures, Work Instructions, Process Flow Charts and Forms in accordance with the harmonization policies agreed to by the Quality Assurance Manager and based on the Bureau’s QMS requirements/practices;
• Assess/review the existing operational processes and standard operating procedures (as-is), identify gaps, duplications, inconsistencies, inefficiencies, waste, non-value-added activities, variations, etc.;
• Propose improvements/simplification of workflows, in coordination with Process Owners, with a view to automation;
• Develop block diagrams for major task flow processes of the CDI QMS;
• Develop a tabular system overview regarding existing, pending and outstanding documentation, including the development of prioritization criteria for their processing;
• Prepare and deliver periodic status updates, reports, analyses, and PowerPoint presentations for the briefing/consideration of the QAM and Management, as well as the training of CDI staff related to major revisions to the CDI QMS as a whole and in terms of Section-specific changes to Procedures;
• As a subject matter expert, provide technical advice and guidance to Process Owners, and other designated persons with a quality role, in the review, update, documentation of their processes; and
• Support Process Owners in determining, documenting, and improving operational metrics (where they exist); as applicable.

Qualifications and Experiences

Education

• A first level university degree in management, business administration, engineering, systems analysis or in a related field, preferably in combination with a specialization in quality management, process improvement/re-engineering and/or project management.
• An advanced level university degree in any of the aforementioned disciplines.

Professional experience and knowledge

• At least 10 years’ professional experience in the design, development, documentation, implementation, and analysis of complex systems, preferably in quality management and process improvement/re-engineering across an organization/department within an international organization, public sector, or non-governmental organization.
• Practical knowledge and experience of ISO 9001:2015.
• Practical knowledge and experience of project management methodologies, e.g. PRINCE2 or equivalent.
• Experience in collecting, analysing and interpreting qualitative and quantitative data obtained from a quality management system and reporting pertinent conclusions, as well as recommendations thereon.
• Good practical experience in process mapping (developing, revising, and improving workflows) of complex business processes.
• Ability to quickly grasp workflows, their context and how they might be applied to achieve business goals.
• Analytical skills that enable synthesis of inputs from many sources, and allow for logical thinking and strategic implementation with a focus on attention to detail.
• Proficiency in the use of process modelling applications.
• Proficiency in the use of Microsoft (MS) Office.
• Excellent communication skills – both written and oral.
• Ability to plan, problem-solve, time-manage, and develop/nurture interpersonal relations with a strong client focus.
• Experience in supporting several projects/consultations concurrently and managing competing priorities with tight deadlines.

Desirable

• Experience working with the United Nations.
• Experience working in the aviation sector as a quality management professional.
• Knowledge of the Convention on International Civil Aviation, ICAO functions, organization and activities.
• Practical knowledge and experience of current CDI processes, procedures and workflows.
• Experience in the use of Agresso Enterprise Resource Planning (ERP) system.
• Quality Management certification
• Process Improvement certification
• Project Management certification
• Knowledge of MS Visio.

Language Skills

Fluent reading, writing and speaking abilities in English.

A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Competencies

1. Professionalism
2. Judgement/Decision-making
3. Accountability
4. Communication
5. Teamwork
6. Planning and organization
7. Client orientation

It should be noted that this consultancy is to be filled for an initial period of six (6) months with a possibility of renewal.

Please note that the monthly rate for Band B varies from $ 5,097 to $ 8,122.

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